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Privacy Policy

Effective Date: June 21, 2026

LimpioHQ is a software-as-a-service platform operated by Octavio Herrera, a self-employed sole proprietor based in Germany, with business address at Otto-Weidt-Platz 8, 10557 Berlin, Germany.

LimpioHQ ("we," "our," or "us") is committed to protecting the privacy of all individuals who interact with LimpioHQ.

This Privacy Policy outlines how we collect, use, and safeguard your information. It also explains the role of our billing partner, Paddle.com Market Limited, when you purchase a LimpioHQ subscription.

1. Information We Collect

1.1 Information you provide directly

Business Owners (our customers):

  • Contact Information: name, business name, email, phone number, billing address, service offerings, pricing, and operational details.
  • Payment and Billing Information: depending on your setup, this may include bank account details or card details collected by Paddle.
  • Account Credentials: username and password for accessing LimpioHQ.

End Customers of Business Owners:

  • Contact Information: name, address, phone number, email, booking details, service instructions, appointment notes, and payment status where applicable.

1.2 Automatically collected information

  • Usage Data: pages viewed, links clicked, actions taken.
  • Log Data: IP address, browser type, date/time of visit.
  • Cookies and Tracking: to remember preferences and analyze usage.

1.3 Information from third parties

  • Payment Processing Data: Paddle provides us with limited billing metadata such as transaction confirmations, subscription status, customer email, plan, renewal/cancellation status, and refund status. We do not receive your full payment details.
  • Analytics Data: tools that help us understand service usage.
  • Third-Party Integrations: if you connect LimpioHQ to supported third-party services, we access only the data needed to enable that integration under your permissions.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve LimpioHQ.
  • Process bookings, manage work orders, and deliver functionality.
  • Handle billing and subscription management through Paddle.
  • Communicate with you (confirmations, support, technical notices).
  • Enforce our Terms of Service and detect/prevent fraud.
  • Perform analytics and research to improve services.
  • Send promotional or marketing communications (where permitted by law).

3. Payments and Role of Paddle

  • All subscription payments for LimpioHQ are processed by Paddle.com Market Limited or its US affiliate.
  • Paddle acts as the Merchant of Record for all transactions. This means:
    • Your payment is made to Paddle.
    • Paddle collects and processes billing information (such as your card details, billing address, and tax identifiers).
    • Paddle is responsible for compliance with VAT, GST, sales tax, refunds, and chargebacks.
  • LimpioHQ does not collect or store your full payment card details. We only receive limited billing metadata from Paddle, such as transaction confirmations, subscription status, customer email, plan, renewal/cancellation status, and refund status.

For more details, please review Paddle's Privacy Policy: https://www.paddle.com/legal/privacy

4. Sharing Your Information

We share your information only in these circumstances:

  • With Paddle: to process your subscription and handle billing-related matters.
  • With Service Providers: e.g., hosting, analytics, email delivery, and customer support.
  • For Legal or Safety Purposes: to comply with laws, protect rights, property, or safety, and prevent fraud.
  • With Third-Party Integrations: when you choose to connect LimpioHQ to external services.
  • Business Transfers: in case of merger, acquisition, or sale of assets.
  • Aggregate/De-identified Data: may be shared for analytics or research, but not in a way that identifies you.
  • With Consent: if you authorize us to share data with a third party.

5. Your Choices and Rights

You have the right to:

  • Access, review, and update your information via account settings.
  • Delete your account (note: some data may be retained for legal/business purposes).
  • Manage your communication preferences and opt out of marketing.
  • Control cookies through your browser.
  • Disconnect third-party integrations at any time.
  • Request data portability in a machine-readable format.
  • Object to or restrict processing, subject to legal limitations.
  • Withdraw consent where applicable.

For subscription payments, refunds, or billing inquiries, please contact Paddle directly through your purchase receipt or help@paddle.com.

6. Security

We protect your data with:

  • Encryption of sensitive information.
  • Secure hosting with restricted access.
  • Monitoring, access controls, backups, and reasonable technical and organizational safeguards.
  • Internal procedures designed to reduce unauthorized access and misuse.
  • Retention policies aligned with business/legal needs.

Despite these measures, no system is 100% secure. If a breach occurs, we will notify you promptly and provide guidance.

7. International Data Transfers

  • LimpioHQ is operated from Germany and may use service providers located in other countries, including the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
  • Paddle may also transfer billing data internationally to comply with its obligations.

8. Changes to this Policy

We may update this Policy from time to time. Significant changes will be communicated via website notice, email, or in-app alert. Continued use of LimpioHQ after updates constitutes your acceptance.

9. Contact Us

For questions about this Privacy Policy or your data:

LimpioHQ
Operated by Octavio Herrera
Self-employed sole proprietor based in Germany
Email: privacy@limpiohq.com
Address: Otto-Weidt-Platz 8, 10557 Berlin, Germany

For billing or payment-related data inquiries:

Paddle.com Market Limited
Email: help@paddle.com
Website: https://paddle.net